1. Company Information

2. Eligibility

You must be at least 18 years old to submit a booking request, purchase services, or apply for employment through our website.

By using our website, submitting a form, booking services, or applying for employment, you represent that the information you provide is accurate and that you have the authority to provide it.

3. Services

All Your Cleaning LLC provides cleaning-related services in the areas we choose to serve. Service availability may vary by location, staffing, operational conditions, scheduling capacity, and other business factors.

Any quote or estimate is based on the information you provide. Final price, timing, staffing, and scope may change if the actual condition of the property, access conditions, requested work, service location, or other material facts differ from what was submitted or reasonably expected.

We reserve the right to decline, pause, reschedule, or discontinue service if we determine that the requested service is unsafe, unavailable, unlawful, outside our service area, outside our agreed scope, or otherwise unsuitable for our team.

4. Customer Responsibilities

You agree to provide accurate, current, and complete information, including service address, contact information, household details, access instructions, pet information, alarm information, parking information, and any special conditions relevant to service.

You are responsible for providing safe and lawful access to the property and for disclosing any known hazards, fragile items, valuable items, pets, access restrictions, security systems, unsafe conditions, or other circumstances that could affect service.

You are responsible for securing valuables, confidential documents, weapons, medications, cash, jewelry, fragile items, irreplaceable items, and other sensitive property before service begins.

5. Payment Terms

Payment is due in full before or at the time service is completed unless we agree otherwise in writing.

Payments may be processed by third-party providers such as Stripe. By submitting payment, you authorize us and our payment processor to charge the agreed amount, including any approved adjustments, taxes, and applicable fees.

If a payment is declined, reversed, disputed, or otherwise not completed, you remain responsible for the amount owed. We may suspend or cancel future services until outstanding balances are paid.

6. Cancellations and Rescheduling

If you cancel with less than 24 hours’ notice, fail to provide access, are unavailable for entry, provide incorrect access information, or otherwise prevent the service from being completed, you may be charged up to the full scheduled amount.

Weekend, holiday, or after-hours requests may not be reviewed immediately. A cancellation or rescheduling request is only effective when received by our team, and we are not responsible for delays caused by weekend, holiday, or after-hours timing.

7. Recurring Services

Recurring services are offered as a convenience and are not long-term contracts unless separately agreed in writing.

Recurring appointments remain subject to these Terms, including pricing adjustments, service availability, access requirements, and the same 24-hour cancellation and rescheduling policy.

Recurring services may be modified or canceled through the customer portal or by contacting us, subject to the timing rules above.

We may adjust recurring service pricing, appointment frequency, staffing, or availability based on changes in property condition, service scope, travel requirements, labor costs, operational needs, or other business factors.

8. Access, Safety, Utilities, and Pets

You agree to provide reasonably necessary utilities, including electricity, water, lighting, and safe working conditions for our team.

We may refuse, pause, reschedule, or discontinue service if the environment is unsafe, hazardous, unlawful, threatening, inaccessible, unsanitary beyond the agreed scope, materially different from what was described, or otherwise unsuitable for service.

You are responsible for securing pets before service. We are not responsible for pets that escape, hide, become distressed, or interfere with service if they are not properly secured.

9. Damage Claims, Re-Cleans, and Refunds

If you believe there is a problem with the service or property damage, you must notify us within 24 hours after service completion.

Damage claims and service-quality complaints should include reasonable detail and any supporting photos or documentation available.

Any re-clean, credit, or refund is offered only after review and in our sole but reasonable discretion. Re-cleans are generally reserved for significant service issues. Refunds, if any, are limited and discretionary.

Unless required by law, we do not guarantee a refund in every case.

We are not responsible for pre-existing damage, normal wear and tear, improperly installed items, unstable fixtures, items that were already loose or damaged, or damage caused by undisclosed conditions.

10. Communications and Customer SMS Terms

By submitting a form through our website, requesting a quote, booking services, making payment, or otherwise contacting us, you agree that we may contact you by phone call or email regarding your inquiry, quote, booking, account, appointment, service-related matters, customer support, payment, or business relationship with us, as permitted by law.

If you separately opt in to customer SMS/MMS messages, you consent to receive text messages from All Your Cleaning LLC at the mobile number you provide. These messages may include quote follow-ups, booking communications, appointment scheduling, appointment confirmations, service updates, customer care messages, account notifications, and promotional or sales-related offers.

Customer SMS/MMS messages may be sent using automated technology. Consent to customer SMS/MMS messages is not a condition of purchase, booking, or service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. You may also contact us at (912) 724-7544 or contact@allyourcleaning.com.

Your SMS opt-in applies only to the specific messaging program and mobile number for which you provided consent. SMS opt-in consent is not transferable or assignable.

We do not use purchased, rented, or third-party lead lists for SMS messaging.

For more information about how we handle personal information and mobile opt-in data, please review our Privacy Policy.

11. Applicant SMS Terms

If you apply for a position and separately opt in to applicant SMS/MMS messages, you consent to receive non-marketing text messages from All Your Cleaning LLC at the mobile number you provide. These messages may include recruiting communications, interview scheduling, application status updates, onboarding-related communications, and other hiring-related follow-ups.

Applicant SMS/MMS messages may be sent using automated technology. Consent to applicant SMS/MMS messages is not a condition of applying for employment. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. You may also contact us at (912) 724-7544 or contact@allyourcleaning.com.

Applicant SMS consent is used only for recruiting, interview scheduling, hiring, employment-application-related communications, and onboarding-related communications, not for marketing.

Applicant SMS opt-in consent is not transferable or assignable.

12. SMS Opt-Outs

You may opt out of SMS/MMS messages at any time by replying STOP to a text message from us.

After you opt out, we may send one final message confirming that you have opted out. After that confirmation message, we will not send further SMS/MMS messages to that number unless you opt in again.

You may also request help by replying HELP or by contacting us at (912) 724-7544 or contact@allyourcleaning.com.

13. Call Recording

Calls to or from our business may be monitored or recorded for quality assurance, training, compliance, dispute resolution, customer support, and business recordkeeping purposes, where permitted by law.

14. Intellectual Property

All content on this website, including text, graphics, branding, logos, layouts, design elements, images, and other materials, is owned by or licensed to All Your Cleaning LLC and may not be copied, reproduced, distributed, modified, displayed, sold, or used without permission except as allowed by law.

15. Website Use Restrictions

You agree not to misuse the website or our communications channels. This includes submitting false information, impersonating another person, sending spam, attempting unauthorized access, interfering with site operation, harvesting data, uploading malicious code, or using the website for unlawful, abusive, deceptive, or harmful purposes.

16. Third-Party Services

Our website and business operations may use third-party services, including payment processors, communications providers, customer relationship management tools, workflow automation providers, analytics providers, scheduling tools, and email delivery providers.

Your use of third-party services may also be subject to those providers’ own terms, policies, and privacy practices.

17. Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided on an “as is” and “as available” basis except as expressly stated by us in writing.

We disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free website operation.

18. Limitation of Liability

To the fullest extent permitted by law, All Your Cleaning LLC and its owners, officers, employees, contractors, affiliates, agents, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

Our total liability arising out of or relating to any specific service order, claim, or dispute will not exceed the amount actually paid by you for the specific service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

19. Indemnification

You agree to defend, indemnify, and hold harmless All Your Cleaning LLC and its owners, officers, employees, contractors, affiliates, agents, and service providers from claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of your breach of these Terms, your misuse of the website, your inaccurate information, your failure to disclose relevant property or safety conditions, or unsafe conditions at the service location.

20. Dispute Resolution; Arbitration; Class Action Waiver

You and All Your Cleaning LLC waive any right to a jury trial and waive any right to participate in a class action, class arbitration, collective action, or representative proceeding.

The arbitration will be governed by the Federal Arbitration Act and administered by a nationally recognized arbitration provider. The arbitrator will have exclusive authority to resolve disputes regarding the interpretation, applicability, and enforceability of this arbitration provision, except that any dispute concerning the enforceability of the class action waiver may be decided by a court of competent jurisdiction.

Nothing in these Terms prevents you from filing a complaint with, cooperating with, or participating in an investigation by a government agency where such rights cannot legally be waived.

21. Governing Law and Venue

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

To the extent any dispute is permitted in court, exclusive venue will lie in the state or federal courts serving Athens-Clarke County, Georgia.

22. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised Effective Date.

Continued use of the website or services after changes become effective constitutes acceptance of the updated Terms.