1. Company Information

2. Information We Collect

We may collect the following categories of information:

• Contact information, such as your name, phone number, email address, service address, billing address, and other contact details you provide.
• Service and booking information, such as requested service type, appointment details, household details, property details, entry instructions, alarm or access information, parking information, pet information, and other information you provide in connection with a quote or service request.
• Communication information, including emails, text messages, call logs, voicemail, form submissions, customer support communications, appointment communications, and related records.
• SMS consent information, including whether you opted in to receive SMS/MMS messages, the date and time of consent, the phone number provided, the form or method used to opt in, the consent language presented, your opt-in or opt-out status, and related messaging records.
• Call recording information, because calls to or from our business may be monitored or recorded for quality assurance, training, compliance, dispute resolution, customer service, and business recordkeeping purposes, where permitted by law.
• Payment-related information necessary to process transactions. Payment card data is processed by third-party providers such as Stripe and is not stored by us except for limited transaction details, billing status, receipts, and related records.
• Website usage information, such as IP address, browser type, device information, pages visited, dates and times of access, referral source, analytics data, cookie data, and similar usage information.
• Recruiting and applicant information submitted through our careers page, including applicant contact information, work history, availability, employment preferences, resume or application details, interview notes, hiring communications, and related hiring materials.
• Service documentation, including notes, photos, videos, or other documentation taken by our team at or about the service location for quality control, training, safety, claim review, service verification, customer support, and business records.

3. How We Use Information

We may use information to:

• Provide quotes, schedule services, confirm appointments, and deliver services.
• Process invoices, payments, receipts, refunds, credits, and related records.
• Communicate about quotes, appointments, booking changes, reminders, follow-ups, customer support, payments, and business operations.
• Send customer care, account notification, service-related, and promotional communications where permitted and where you have provided any required consent.
• Send non-marketing recruiting, interview scheduling, application status, hiring-related, and onboarding-related communications where permitted and where you have provided any required consent.
• Operate, maintain, secure, analyze, and improve our website, services, customer experience, communications, and marketing.
• Prevent fraud, abuse, unsafe conduct, unauthorized activity, spam, and security incidents.
• Review service quality, investigate complaints, document service conditions, and evaluate requests for re-cleans, credits, refunds, or damage claims.
• Recruit, review, evaluate, and communicate with job applicants.
• Track and manage SMS opt-ins, opt-outs, consent records, and communication preferences.
• Comply with legal obligations, enforce our agreements, and protect our rights, customers, applicants, employees, contractors, property, and business.

4. Text Messages

If you opt in, we may send SMS/MMS text messages from All Your Cleaning LLC to the mobile number you provide.

For customers, messages may include quote follow-ups, booking communications, appointment scheduling, appointment confirmations, service updates, customer care messages, account notifications, and promotional or sales-related offers.

For job applicants, messages may include non-marketing recruiting communications, interview scheduling, application status updates, onboarding-related communications, and other hiring-related follow-ups.

SMS/MMS messages may be sent using automated technology. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us at (912) 724-7544 or contact@allyourcleaning.com.

If you do not opt in to SMS/MMS messages, we may still communicate with you by phone call or email as permitted by law.

5. Call Recording

Calls to or from our business may be monitored or recorded for quality assurance, training, compliance, customer support, dispute resolution, and business recordkeeping purposes, where permitted by law.

6. How We Share Information

We do not sell your personal information for money.

We do not sell applicant information.

We may share information with service providers that help us operate our business, including providers for payment processing, phone and text messaging services, customer relationship management, workflow automation, internal business operations, scheduling, email delivery, website hosting, website analytics, performance measurement, security, and customer support.

These service providers are permitted to use information only as needed to provide services to us or as otherwise permitted by law.

We may also disclose information:

• To comply with law, legal process, subpoena, court order, or government request.
• To protect our rights, property, safety, customers, applicants, employees, contractors, service providers, or others.
• To investigate fraud, abuse, security incidents, unsafe conduct, or violations of our policies.
• To enforce our Terms of Service, agreements, and legal rights.
• In connection with a merger, financing, acquisition, asset sale, business transfer, bankruptcy, or similar transaction.

7. No Sale or Sharing of Mobile Opt-In Data

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Text messaging opt-in data and consent are used only to support All Your Cleaning LLC text messaging programs. We may use service providers, such as communications platforms and messaging providers, solely as necessary to deliver, manage, and support SMS/MMS messages on our behalf.

8. No Purchased SMS Lists

We do not use purchased, rented, borrowed, or third-party lead lists for SMS/MMS messaging.

SMS/MMS messages are sent only to phone numbers for which we have consent or as otherwise permitted by law.

9. Cookies and Analytics

We may use cookies, analytics tools, pixels, and similar technologies to understand website usage, improve performance, measure traffic, evaluate marketing effectiveness, and support website functionality.

These technologies may collect IP address, browser and device data, page activity, referral source, and related usage information.

You may be able to adjust cookie settings through your browser. Some website features may not function properly if cookies are disabled.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, payment processing, customer support, hiring, legal compliance, dispute resolution, business recordkeeping, safety, fraud prevention, tax and accounting obligations, and consent tracking.

SMS consent and opt-out records may be retained as needed to document compliance, manage communication preferences, and prevent unwanted messages.

11. Your Choices

• You may opt out of marketing emails by using the unsubscribe link in the email.
• You may opt out of SMS/MMS messages by replying STOP.
• You may request help with SMS/MMS messages by replying HELP.
• You may request updates or corrections to your information by contacting us.
• You may contact us with questions about how your information is handled.

Even if you opt out of promotional communications, we may still send non-promotional communications as permitted by law, such as service-related emails, payment communications, appointment communications, application-related communications, or legally required notices.

12. Data Security

We use reasonable administrative, technical, and organizational measures to protect information.

No method of storage, transmission, or electronic communication is completely secure, and we cannot guarantee absolute security.

13. Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 18 for booking or employment purposes.

14. External Services

Our website and business may use third-party providers and integrations, including Stripe, RingCentral, Zoho CRM, Zapier, Microsoft Outlook, Google Analytics, website hosting providers, scheduling tools, email delivery providers, and other business service providers.

Your use of third-party services may also be subject to their own terms and privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date.

Your continued use of our website or services after an updated Privacy Policy is posted means that you acknowledge the updated Privacy Policy.