Privacy Policy

Privacy Policy
Introduction

All Your Cleaning LLC (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://allyourcleaning.com and use our services.

Information We Collect

We collect the following personal information from our customers:

• Personal Identification Information: Name, email address, phone number, home address/location data.
• Payment Information: Collected via secure methods through Stripe; we do not store this information directly.
• IP Address: Automatically collected when you visit our Site.
• Additional Data: Any information that may be collected by WordPress or third-party plugins.

How We Collect Information

We collect information through the following methods:

• Website Forms: When you fill out forms on our Site, such as booking or contact forms.
• Purchased Leads: Information obtained from lead brokering services like Angi Leads.
• Phone Calls: Data collected during phone calls to facilitate bookings and customer service.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Bookings and Payments: To process and manage your bookings and payments.
• Customer Communication: To contact you for appointment reminders, customer service, and other related communications.
• Marketing Communications: We use your information to send you marketing communications via SMS/text messages, email, and phone calls. You may receive up to 10 SMS messages per month. You can opt out of SMS marketing by replying “STOP” to any text message. For emails, you can unsubscribe by clicking the “Unsubscribe” link in the email. To opt out of marketing calls, you can request to be removed from the calling list by verbally informing us.
• Booking Information and Cleaner Communications: You may receive unlimited SMS messages related to booking confirmations, appointment reminders, and communications directly from your assigned cleaner.
• Website Improvement: To enhance website functionality and user experience.
• Analytics: To analyze website traffic and usage.

How We Share Your Information

We will never share, trade, or sell your personal information, such as phone numbers and SMS consent, to third parties under any circumstances. However, we may share your information with the following third parties for service-related purposes:

• Payment Processor: Stripe, for secure payment processing.
• CRM and Marketing: HubSpot, for customer relationship management and marketing purposes.
• Third-Party Plugins: Any plugins on our Site that may collect data for their own purposes.

SMS Communications and Consent

By providing your phone number and checking the consent box on our forms, you agree to receive SMS/text communications from All Your Cleaning LLC for both operational and marketing purposes:

• Operational Messages: You may receive unlimited SMS messages related to booking confirmations, appointment reminders, and communications from your assigned cleaner.
• Marketing Messages: You may receive up to 10 marketing SMS messages per month. Message and data rates may apply. You can opt out of marketing SMS messages at any time by replying “STOP” to any text message.

Opt-Out Options

You can opt out of any communications at any time:

• SMS/Text Messages: Reply “STOP” to any message.
• Email: Use the “Unsubscribe” link in any email.
• Phone Calls: Request to be removed from our call list by verbally informing us during the call.

All opt-out requests will be processed immediately, and no further communications will be sent after the request is received.

Data Security

We are committed to protecting your information. Our Site and web server are fully encrypted, and we employ security measures to prevent unauthorized access. Only background-checked employees have access to customer data, and no employee has access to stored payment information.

Customer Rights

• Access and Update: Customers can access and update their information, including saved payment methods, through the My Account page.
• Data Deletion: Customers can delete their data from our website via the My Account page. To request deletion of marketing data from HubSpot, please email us at [email protected].
• Opt-Out: Customers can opt out of marketing communications through the methods outlined above.

Cookie Policy

• Introduction to Cookies: Cookies are small text files stored on your device by the website. They are used to enhance your browsing experience.
• Types of Cookies Used: Our website may use session cookies, persistent cookies, and third-party cookies from plugins for analytics and other purposes.
• Purpose of Cookies: Cookies are used to track website usage, store user preferences, and improve website functionality. Cookies may also be used to track form submissions, including SMS consent.
• Managing Cookies: Users can manage or disable cookies through their browser settings, but this may impact site functionality.
• Consent: By using our website, you consent to the use of cookies as described in this policy.

Data Retention

We retain customer data indefinitely until a deletion request is received. Upon such a request, data will be removed from the Site, though marketing data will remain in HubSpot until separately requested for deletion.

We also retain records of SMS consent to ensure compliance with The Campaign Registry (TCR) guidelines.

Privacy Policy Updates

We may update this Privacy Policy from time to time. We will notify users of any significant changes via email to those whose data is impacted by the changes. The updated policy will also be available at https://allyourcleaning.com/privacy-policy.

Compliance with State Laws

This Privacy Policy is governed by the laws of the state of Georgia, where we are based. We comply with all applicable state laws, including the California Consumer Privacy Act (CCPA). If you are a resident of California, you have additional rights regarding your personal information. Please contact us to exercise these rights.

Children’s Privacy

We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it immediately.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: [email protected]
• Phone: 470-318-5240
• Address: 1612 Pirkle Rd, Norcross, GA 30093